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BBC complaints go live

Posted: 19/07/04 By: Jemima Kiss

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The BBC is revamping its complaints procedure with a new dedicated web area and code of practice.

bbc.co.uk/complaints will publish details of complaints and any action taken, as well as corrections. The new code of practice will also be published on the site.

"The reforms announced today are part of a programme of change to improve the BBC's accountability to licence payers," said BBC chairman Michael Grade.

"The changes mean greater objectivity, fairness and transparency when the BBC receives a complaint."

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See also:
BBC Complaints: http://www.bbc.co.uk/complaints
Guardian: http://www.guardian.co.uk/uk_news/story/0,3604,1254045,00.html

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bbc | complaints | michael grade | licence fee |

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