Bournemouth University has chosen Tribal’s SITS:Vision student information system to form an integral part of its service and quality improvement programme.

Rob Bowra, Project Manager at Bournemouth University, explains, “This is an opportunity for us to break the mould and to enable us to think differently about our processes. It’s part of our wider journey to improve the quality of the student journey and experience and to modernise our services and move them forwards.”

Bournemouth has around 19,000 students from part-time undergraduates to research postgraduates. It aims to underpin its academic excellence with service excellence.

The university is seeking to automate and standardise its business processes with as few variations as possible between schools and faculties.

“The move to SITS:Vision is the lynchpin in our business process automation programme,” explains Rob. “This is a far reaching project which will impact every corner of the university and result in significant efficiencies and automation.”

SITS:Vision will initially be implemented to allow wider integration of automation into a range of process including the likes of curriculum workflow approvals. Students will also be able to use the SITS:Vision applicants portal and Enterprise Service Desk (ESD) software as part of a move towards greater self-service and greater interactivity.

“SITS:Vision has a strong reputation for student information systems and is used by leading institutions the world over,” says Rob. “We were delighted to award them the contract after an extensive procurement process.”

Keith Evans, Chief Executive of Tribal, comments, “Universities are under pressure to attract students and it’s critical to impress with smooth interaction, fast response times and high quality information from the moment of first enquiry. Having effective back office processes and systems to achieve this will increase the likelihood of the student choosing to invest in their education at your institute. As Bournemouth University illustrates, having effective back office processes can also create efficiencies across all the faculties.”

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Notes to editors:

About Tribal

Tribal is a leading provider of systems and solutions to the UK and international education, training and learning markets. Working as one, Tribal focuses on helping its customers to deliver excellence. Our extensive expertise and collaborative style have made us a trusted partner to our customers. Tribal has 1,300 staff and customers across five continents. 

About Bournemouth University

Bournemouth University (BU) is based on the south coast of England and is recognised as one of the most innovative universities in the UK; bringing together professional and academic excellence.

BU’s core vision is ‘‘Creating the most stimulating, challenging, and rewarding university experience in a world-class learning community by sharing our unique fusion of excellent education, research and professional practice and inspiring our students, graduates and staff to enrich the world.”

In 2012 BU was awarded The Queen’s Anniversary Prize for Higher and Further Education for its contribution to world-leading excellence and pioneering development in computer animation. The Media School at Bournemouth University has been designated as the only Centre for Excellence in Media Practice in the UK by the Higher Education Funding Council for England (HEFCE) while our School of Tourism has been designated as a Centre of Excellence in Tourism by the World Tourism Organisation. BU is also the number one research centre in the world for fish biology.

Graduate employment rates are consistently high at over 90% and BU has more students on placement than any other university in England. BU has a community of almost 19,000 students from over 100 different countries, while 5,982 students graduated from BU in 2012 alone.

With BU’s Lansdowne Campus near the centre of Bournemouth and Talbot Campus three miles inland on the boundary of Bournemouth and Poole, BU is an important player in the local economy and is widely involved in enriching the local community as well as its students.

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