Watch this Google+ Hangout featuring tips for community engagement, moderation and building loyal relationships with your audience.
The Hangout, which marked the 2014 Community Manager Appreciation Day, includes advice from Ed Walker, digital development editor at Trinity Mirror, Hannah Waldram, community manager, EMEA, at Instagram, and magazine publisher Marc Thomas.
Ed, who worked with Hannah and Marc on the eBook Connected, wrote on his blog that the three key things he took away from the Hangout were:
- Keep calls to action simple
- Offline engagement is just as important as online
- Give more attention to those readers who are providing positive input, rather than trolls and "drag-me-downs"
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