Membership Director

The Correspondent is the world’s most successful ad-free, collaborative, and member-funded journalism platform. Founded in the Netherlands as De Correspondent in 2013, it is now expanding to the English language as The Correspondent following a world record-breaking crowdfunding campaign that raised over $2.5 million from more than 45,000 founding members. Its mission is to provide its members with unbreaking news, helping them understand the underlying forces that shape our world. The Correspondent will officially launch on September 30, 2019.

We are looking for a Membership Director who will lead the growth efforts of our journalism platform. This job is full time (40 hours per week). You’ll be based in our headquarters in Amsterdam, the Netherlands. Knowledge of Dutch is not required. Living in or near Amsterdam is.

What you can expect:

We want to build a membership division that is concerned with growing our membership base of 96,000 unique members (from De Correspondent and The Correspondent). The division will do this by attracting new members and engaging our current ones so that our journalistic productions are a) financed by members and b) a true collaboration between correspondents and our member community.

Your responsibilities will include:

  • Define membership goals (strategic and financial) for the Dutch and English platform (pre-launch, Y1, Y2).
  • Define key metrics for membership activity, work with web development to capture them in accessible dashboards, and work with editorial and development teams to develop member interaction, growth and retention strategies.
  • Take the lead in developing a Dutch and global growth strategy with the CEO, editors, and the editorial campaign team.
  • Manage continuous research into what our members expect, whether we meet those expectations, and what they want us to improve. You will advocate for members and their needs and expectations within the organization.
  • Provide weekly reports about membership growth and activity.
  • Involve all colleagues in member growth and retention, for example by feeding the editorial campaign team and correspondents intelligence about the effectiveness of their projects in terms of member growth and engagement. And by giving a short monthly presentation about membership growth and activity in The Correspondent’s editorial meeting.

What we value in a membership director:

  • You have a data-driven and test-and-learn mindset. You like to support your decisions with data and measure if your plans work.
  • You’re empathetic, you make it your business to understand what our members want from The Correspondent, and use this in your decision-making.
  • You have a clear vision for how The Correspondent can grow.
  • You have senior experience at a consumer-oriented subscription or membership or donation based organization. Lots of what needs to be done at The Correspondent, you have already experienced at another organization, and you can use this experience to take yourself and The Correspondent to the next level.
  • You recognize our founding principles as the driving force of The Correspondent. For example, you value the privacy of our members, only using anonymized group data for your analysis and reports and using privacy-friendly analytics tools such as Matomo (instead of third parties who would own our data).
  • You’re good at involving people with different professions and expertise in your mission. You can work with development, design, the newsroom, and the editorial campaign team - and are open to their input. 
  • You prefer to have a lot of freedom in your work. You chase the board to get things done, instead of having them chasing you.
  • Your English is excellent, both in speech and in writing.
  • You’re internationally oriented and quickly adjust to cultural differences (Dutch directness, for example) and are comfortable with addressing them if they arise so we can learn from each other.
  • Our office provides a welcoming mix of warmth, humor, and creativity. You’ll get both the freedom and the guidance to grow. We’re interested in learning how you see the world. We highly value diversity in both cultural background and experience and see it as a crucial factor for our journalism to work.

What we offer:

  • Mission-driven — You’ll be part of a team that is hugely passionate about the future of collaborative journalism. We believe our journalism can help people understand the world around them and how they and others can contribute to solving society’s greatest challenges. You’ll be working for an organization that continually challenges itself to be a more sustainable, diverse, vibrant, and rewarding place to work as well.
  • Colleagues — You’ll report directly to our CEO, Ernst Pfauth, and work with him while building a new membership team. You will have about 60 colleagues - amongst them correspondents, developers, designers, engagement editors - in an inspiring environment, with lots of new people joining because of the English expansion.
  • An academic research arm in New York — Together with New York University professor Jay Rosen, we co-founded The Membership Puzzle Project. Under the guidance of research director Emily Goligoski, this public research project wants to discover what the social contract between a publication and its members ideally looks like. You can always spar with these NY-based friends.
  • A design arm in Amsterdam - You can work with our design partner Momkai, which is located two floors up from our newsroom. They have co-founded De Correspondent, are responsible for branding and user experience, and you can always work with their team of 27 UX and interface designers, developers, project managers, and researchers.
  • Room to grow — Support in developing your career and yourself.
  • A full-time job — A team to bounce ideas off all week long.
  • An office in downtown Amsterdam — With a beautiful waterfront terrace and comfortable workspaces. With a laptop, a second monitor, (standing) desk, and a healthy lunch. It’s close to Amsterdam Central Station and we provide private parking spaces at the office.
  • Competitive salary – And a relocation fee if necessary.

We’re looking to fill this position on May 1st, 2019, at the earliest, and June 1st the latest.

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