Netstar is thrilled to announce that it has been chosen as finalists for the prestigious 'Customer Experience in a Crisis - SME' award as part of the Customer Experience Awards 2020.
Run by Awards International, the Customer Experience Awards celebrate and recognise the incredible customer experience given by professionals and businesses across the UK. It also prides itself in being one of the fairest awards, with every entry being scored at least 10 times by five experienced judges. This level of scrutiny has earned it the Gold Trust Mark from the Independent Awards Standards Council. This makes achieving its position as finalists an even more impressive accomplishment for Netstar.
The Customer Experience in a Crisis award was introduced this year to recognise businesses who have gone above and beyond to support their customers or clients during the coronavirus crisis.
Netstar is particularly proud to be the only Managed IT Services Provider shortlisted for the award, proving that the level of customer service they deliver is industry leading.
To achieve its position as finalists, Netstar completed a thorough written application covering six main areas of customer experience:
- Business strategy
- Goals and objectives
- Planning and implementation
- Stakeholder engagement
- Innovation and creativity
- Impacts and benefits
As part of its entry, Netstar gave examples of some of the very positive feedback it received over lockdown.
For example, this client in the financial services sector commented: "I just wanted to make sure that I passed on my thanks to your wonderful helpdesk team who have been absolutely brilliant in this trying time. They have helped us get set up for working from home and I know they are inundated with calls, but I have to say that have been brilliant."
The finals for the awards will be held virtually on 15 October 2020, whereby Netstar will present to the judges and audience for a chance at winning the Customer Experience in a Crisis award.
Mit Patel, managing director of Netstar said: "We are absolutely delighted with our position as finalists in the Customer Experience Awards 2020, especially when you consider that many of the other finalists are renowned corporations such as, BT, AA and Natwest.
"All of our team have worked extremely hard this year to ensure that our clients are supported during such a challenging and unpredictable time, so we're especially proud to have been recognised for the Customer Experience in a Crisis award."
You can find out about Netstar's other awards and achievements, here.
Netstar is an IT Support company based in Central London. Providing fully managed IT support and technology consulting services. Founded in 2002, the company has grown significantly, now supporting more than 150 clients based in London and the South East. Netstar's core mission is 'Helping People Succeed Through Technology'.
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