End to end customer care aims to take the stress out of dealing with property damage.
VPS Security Services powered by Aspray Limited, offer a package for owners and managers offering a complete end-to-end service to return a property to its former condition when their customers find their asset adversely affected by flooding, storm damage, fire, escapes of water, theft, malicious damage by tenants or other insured events. Their expertise and customer- centric teams will provide much needed support to those experiencing such distressing situations.
VPS Security Services, whose inspectors check a property in the UK every 5 minutes, (over 100,000 property inspections annually), will inform their clients of the Claims Management Service provided by Aspray if they discover damage to their property. In turn, Aspray will then represent the insured property owner in negotiations with their insurer and project-manage the property owners’ claim from start to finish, using vetted contractors to complete the repair works.
Both companies have won a string of awards in recent years that provide the working relationship with a strong platform of customer care and service excellence.
Aspray has recently won the Landlord Investments Show “Best Product For Landlords” award and is once again a finalist of the Insurance Times’ Claims Management Excellence Award. VPS Security Services currently hold IFSEC’s Security Excellence Award for Customer Care Initiative.
For more details contact Aspray on 0800 077 6705 or VPS Security Services on 0330 005 5300.
VPS Security Services originally built its market leading position as a specialist in providing protection for vacant commercial and residential properties. It has seen its remit develop into added-value security, grounds maintenance and safety options for some occupied premises too, and for the construction sector, with its innovative, award-winning Smart Tower technologies.
Aspray help both residential and commercial policyholders make successful building insurance claims. Their award-winning claims management service aims to help policyholders throughout the UK make successful buildings insurance claims caused by storms, burst pipes, accidental damage, fire, floods, malicious damage by tenants or other insured events which lead to the property owner needing to make an insurance claim. They also project manage the repairs to the property and always strive to reinstate the property to its pre-loss condition as swiftly as possible.
Most importantly, there is no charge to the policyholder for the Aspray service provided Aspray can instruct and oversee the vetted contractors who will complete the reinstatement works. However, any excess stated within the policy will of course still apply.
Contact: Brenda Mathis, Press Communications m +44 (0) 77222 82 946
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