London-based managed IT services support provider, totality services, has won the coveted Feefo Gold Trusted Service award 2020. This is the second consecutive year the company has achieved this independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Going for gold - twice
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo have given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2019 and December 31st 2019, with a Feefo service rating of between 4.5 and 4.9.
However, for the second year in a row, totality services have done way better than that - their Feefo rating was based on over 500 reviews from January 1st 2019 to December 31st 2019, scoring an average rating of 4.9 out of a possible 5.
Co-founder and sales director, Luis Navarro, commented, ‘We’re very excited to receive this award from Feefo for the second consecutive year, because it’s once again based on the feedback of real IT support, IT services and IT security solutions customers, who are the most important judges of all. It recognises how hard we’ve worked in 2019 to give all our customers the best possible experience. Everyone at totality services is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year and working hard for a hat-trick of Feefo Gold Trusted Service awards in 2021.’
Congratulating totality services on winning this year’s award, Steph Heasman, director of customer success at Feefo, commented, ‘The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.’
‘This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
About totality services:
The company was formed in 2008 and now provides tailored, end-to-end IT support, IT services and IT security solutions for well over 100 small to medium-sized London businesses, across a wide range of sectors, whether they work on Mac or Windows platforms.
The Totality Services team supports their customers using the innovative, high quality systems and industry best practices large blue chip companies take for granted. Their promise is to look after their customers’ IT systems as if they were their own.
Find out more here: www.totalityservices.co.uk
Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.
Feefo’s cutting-edge review platform is trusted by more than 3,500 brands including Next, Vauxhall, Iceland, Mazda, Expedia, Michael Page and JCB, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers.
A trusted partner of Google, Feefo’s technology and consultancy team possesses unique expertise and business insight, enabling brands to employ cutting-edge innovation that optimises the delivery of digital marketing and advertising.
Find out more here: www.feefo.com