Woodbridge, Ontario, 18 March 2021 - Upstream Works Software Ltd. announced today that TMC, a global, integrated media company, has named the Upstream Works Desktop (UWD) as a 2021 CUSTOMER Product of the Year Award winner.

Upstream Works provides omnichannel contact centre solutions that are designed to boost agent and customer engagement. UWD is a digital desktop for the front office, back office and contact centre to ensure a unified customer journey across the enterprise. With integrations to third-party business applications and CRMs, UWD enables accelerated digital transformation and streamlined operations.

"Thank you, CUSTOMER Magazine for recognising our innovative contact centre solutions," said Rob McDougall, CEO of Upstream Works. "We help organisations around the world elevate their customer experience with enhanced capabilities that enable a more productive contact centre. We are pleased to be recognised for our expertise."

The 2021 CUSTOMER Product of the Year Award recognises vendors that are advancing the call centre, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Upstream Works with a 2020 Product of the Year Award," said Rich Tehrani, CEO, TMC. "Its Upstream Works Desktop solution has proven deserving of this elite status and I look forward to continued innovation from Upstream Works in 2021 and beyond."

About Upstream Works Software www.upstreamworks.com

Upstream Works provides best-in-class omnichannel contact centre solutions to increase customer engagement and employee success. The customer journey comes together across all channels with a unified desktop, seamless integrations and consistent management. For more than 15 years, Upstream Works has been developing flexible solutions for organisations wanting to improve the customer experience, operational efficiency and long-term business growth.


TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.

Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases.

Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on FacebookLinkedIn and Twitter@tmcnet .

For more information about TMC, visit www.tmcnet.com

TMC Contact

Michelle Connolly

Marketing manager

203-852-6800, ext. 170



Contact Name:
Janice Keay
VP, Marketing
Upstream Works Software
Contact Email:
click to reveal e-mail