The role of chat apps in the newsroom

Immigration, EU, climate change: how 16 media outlets helped 16,200 readers with opposing views meet and talk

Project 'Europe Talks' organised face-to-face conversations between readers from 33 countries with conflicting opinions to foster dialogue and counter the extreme polarisation of European political debate

Posted by Marcela Kunova on 26/09/19

Why news organisations should experiment with chat bots

If you're not sure whether having a news bot on Messenger or other chat apps adds value to your newsroom, here is one clear advantage to experimenting with bots

Posted by Catalina Albeanu on 06/04/17

Tip: How to build a chat bot without having to code

Not feeling confident enough to build a bot from scratch? These tools can do some of the hard work for you

Posted by Mădălina Ciobanu on 20/10/16

Personality is everything: How Quartz made its chat bot more 'human'

Zach Seward, senior vice-president of product and executive editor, explained the "conversational interface" behind the Quartz app at the ONA conference in Denver

Posted by Abigail Edge on 16/09/16

Why BBC News went on Yik Yak to talk Brexit with millennials

98 per cent of Yik Yak's users are under 34 years old – but are they interested in serious topics, or just jokes?

Posted by Catalina Albeanu on 04/08/16

5 trends to watch in mobile-first news

As mobile audiences continue to grow, keep an eye on these five trends emerging from research by the Reuters Institute for the Study of Journalism

Posted by Alli Shultes on 21/07/16

More than 6,000 people are talking to Politibot about the upcoming elections in Spain

'It's an interesting channel to interact with your audience, particularly useful for when you have a very committed group of people who are interested in a topic'

Posted by Mădălina Ciobanu on 22/06/16

Bots and Facebook Live: Mic engages with its millennial audience through 'adaptive storytelling'

Chief strategy officer Cory Haik shares Mic's take on distributed news

Posted by Catalina Albeanu on 17/06/16

How the BBC used Yik Yak to get young people to talk politics and mental health

'Don’t underestimate millennials. Just because humour and gossip pervade on chat apps doesn’t mean that’s the only thing young people want to engage on'

Posted by Catalina Albeanu on 20/05/16

'We curate, you query': Inside CNN's new Facebook Messenger chat bot

Chatting with a bot is still a long way from becoming a personalised reading experience

Posted by Mădălina Ciobanu on 13/04/16

Inside a Brazilian news outlet's experiment with WhatsApp groups

Salvador-based regional newspaper Correio used the messaging app's group function to bring its football community together

Posted by Mădălina Ciobanu on 10/03/16

Lessons from six weeks of The Economist's experiment with chat app Line

Bite-sized posts highlight not only the title's economics coverage, but also global news and technology

Posted by Mădălina Ciobanu on 03/03/16

Distributed news: How NowThis reached one billion monthly video views on social

The figure was achieved in January 2016, a year after NowThis shut down its website to focus on video distribution for nine social media and messaging platforms

Posted by Mădălina Ciobanu on 19/02/16

Why eyewitness media could move to chat apps, behind closed doors

As sourcing information from certain parts of the world is becoming increasingly difficult, social media is key for newsgathering – but there's a risk UGC might not be so readily available soon

Posted by Catalina Albeanu on 20/01/16

4 current digital media trends that will continue to shape news in 2016

What will news outlets make of 360-degree video or chat apps next year, and what else should media organisations pay attention to?

Posted by Catalina Albeanu on 24/12/15

The trends that shaped digital media in 2015 and what they could mean for news outlets in the next year

This podcast takes a look back at 2015 to identify the technology and movements that have made an impact on news outlets this year, and explore where they could lead to in the next twelve months

Posted by Catalina Albeanu on 14/12/15

First speakers announced for December's news:rewired

Digital media experts from the BBC, WSJ, Balkan Investigative Reporting Network, The Times and The Sunday Times will discuss data storytelling, cross-border investigations, building in-house tools, and more

Posted by Catalina Albeanu on 25/09/15

Why the use of chat apps in news should be based on a 'human algorithm'

As more communities embrace private messaging apps, how can media outlets best reach them on these new platforms?

Posted by Madalina Ciobanu on 25/09/15

How 3 newsrooms are using chat apps to source and share stories

Experts from the Guardian, BBC and The Wall Street Journal explain their approach to WhatsApp, Snapchat, Line and more

Posted by Mădălina Ciobanu on 24/09/15

Are messaging apps the next big thing in news or still an experiment?

BBC, ITV News and NBC News give insights into the challenges of approaching chat apps as legacy broadcasters

Posted by Mădălina Ciobanu on 23/09/15

FireChat's new off-grid messaging could help in news

The 'peer-to-peer mesh networking' software means users can send messages without an internet connection

Posted by Mădălina Ciobanu on 31/07/15

BBC launches Nepal 'lifeline' on Viber to aid quake survivors

The channel will deliver public service information for relief and rescue services to the '3 to 4 million' Nepalese Viber subscribers

Posted by Alastair Reid on 30/04/15

Why long-form video could find a home on Snapchat Discover

Vice and Sky News share their experience on the service so far – it's about the story rather than the format

Posted by Catalina Albeanu on 09/03/15

Snapchat Discover: From quick headline snaps to long-form videos

As Snapchat's Discover service is about to turn one month old, we catch up with two publishers to find out how their channels are going so far

Posted by Catalina Albeanu on 20/02/15

10 tips for journalists using WhatsApp's new web client

It's been a long time coming, but WhatsApp has finally launched its web service. BBC apps editor Trushar Barot shares some tips for journalists using the platform

Posted by Abigail Edge on 22/01/15

Lessons from 2 months of a newspaper's daily WhatsApp newsletter

Helsingin Sanomat got 3000 WhatsApp subscribers in 2 months. News editor Jussi Pullinen explains what has worked and where to go next

Posted by Catalina Albeanu on 19/01/15

App for journalists: Telegram, for encrypted messaging

Send chat messages more securely with this app featuring self-destructing messages and heavy encryption

Posted by Abigail Edge on 15/01/15

The year of engagement: Looking back at 2014

In our final podcast of 2014, we discuss the big digital media trends from the past year and what they have meant for news organisations

Posted by Alastair Reid on 19/12/14

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