Laura Oliver

Laura Oliver

Laura Oliver is a freelance journalist, a contributor to the Reuters Institute for the Study of Journalism, co-founder of The Society of Freelance Journalists and the former editor of Journalism.co.uk (prior to it becoming JournalismUK)

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Rachel Bartlett

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Jacob Granger

Jacob Granger

Jacob Granger is the community editor of JournalismUK

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Sarah Marshall

Sarah Marshall

Sarah Marshall is VP Audience Strategy at Condé Nast. She leads distribution and channel strategy globally. She is also the former technology editor for Journalism.co.uk (prior to it becoming JournalismUK)

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Marcela Kunova

Marcela Kunova

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Senior Homepage & App Publisher

As a Senior Homepage and App Publisher, you’ll ensure the Telegraph website and app homepages present a compelling offer for our audience. * Employer: The Telegraph * Salary: Competitive * Location: SW1W 0DT, City of Westminster, Greater London, England, United Kingdom * Employment type: Full-time * Contract: Permanent * Closing date: 31 August 2026 About the role As a Senior Homepage and App Publisher, you’ll ensure the Telegraph website and app homepages present a compelling offer for
By Marcela Kunova 2 min read

Catalina Albeanu

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Joel Gunter

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Alastair Reid

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Caroline Scott

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Judith Townend

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Rachel McAthy

397 posts
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Mădălina Ciobanu

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Paul McNally

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Oliver Luft

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Abigail Edge

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Fiona Scott

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WestSpring IT strengthens team with three key appointments to support continued growth

South West managed IT provider WestSpring IT has strengthened its team with three key appointments as the business continues to grow. The latest appointments include an internal promotion alongside two experienced new recruits, further strengthening the company's technical expertise, client support and business development capabilities. This latest investment follows WestSpring IT's recent inclusion in the IT Channel Oxygen Fast-Growth 50 for 2026, recognising the business as one of the UK's fa
By Fiona Scott 2 min read

Loo of the Year Awards named finalist in prestigious European industry awards

Loo of the Year Awards has been named a finalist in the 2026 European Cleaning & Hygiene Awards, earning recognition among the industry's leading organisations from across Europe. The UK's leading independent washroom benchmarking scheme has been shortlisted in the Best Initiative Raising the Profile of the Cleaning Sector category following a record-breaking number of entries. Organised by European Cleaning Journal, the awards celebrate excellence, innovation and leadership across the profess
By Fiona Scott 2 min read

Trading standards investigation highlights huge differences in gold buying offers

A Trading Standards investigation in Wiltshire has revealed significant differences in the prices offered by businesses buying gold from members of the public, with one mobile buyer offering little more than half the verified market value for an identical quantity of gold. The investigation was carried out following a request from Jon White, owner of Royal Wootton Bassett-based Gold-Traders (UK) Ltd. Jon has long had concerns that consumers are not protected from sharp practice in a sector whic
By Fiona Scott 3 min read

‘How safe are your electronics?” asks electrician Pete McCallum

Pete McCallum, the founder of one of the South West's leading electrical contractors has launched a new service for businesses which centres around the four pillars of electrical safety. Since 2006, TECC Ltd have helped thousands of customers across domestic, commercial and public sectors maintain their four pillars of electrical safety. Founder, Pete says there needs to be far more education and understanding, particularly for businesses with premises, around electrical safety. His team routin
By Fiona Scott 3 min read

Daniel Green

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Robert Andrews

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Debbie Shaw

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Credico UK On AI-Assisted Sales Trust

Credico UK On AI-Assisted Sales Trust

What UK consumers actually think about AI-assisted sales interactions, and why the answer should worry brands AI is no longer something brands are only testing in the background. It is already being used across customer service, lead qualification, email replies, product recommendations, live chat, call routing, sales support, and post-purchase follow-up. For brands, the appeal is obvious. AI can reduce costs, answer questions quickly, manage large volumes of inquiries, and keep customers movin
By Debbie Shaw 8 min read
Credico UK And Face-to-Face Sales in Complex Markets

Credico UK And Face-to-Face Sales in Complex Markets

Why face-to-face still wins for complex sales, and the sectors where the gap is widening The digital revolution was supposed to make salespeople obsolete. It didn’t. In fact, across some of the UK’s most competitive customer acquisition sectors, the human conversation has become more valuable, not less. When customers can access comparison tables, policy documents, tariffs, and reviews in seconds, information is no longer the problem. Confidence is. And that’s exactly where face-to-face engage
By Debbie Shaw 9 min read
Why Human-Led Sales Still Matters in an AI-Heavy Customer Journey At Credico UK

Why Human-Led Sales Still Matters in an AI-Heavy Customer Journey At Credico UK

The problem is not AI. It is the loss of control. When a customer is close to making a decision, do they want a faster answer, or do they want to feel sure they are making the right choice? That question should sit behind every AI-assisted sales interaction a brand puts in front of its customers. It is also the kind of question Credico UK regularly helps brands think through when shaping customer acquisition strategies built around trust and meaningful engagement. When AI Becomes a Barrier,
By Debbie Shaw 11 min read
Credico UK- North vs. South isn't a cliché: why regional sales strategies outperform national ones in the UK

Credico UK- North vs. South isn't a cliché: why regional sales strategies outperform national ones in the UK

National campaigns are efficient, but customers are regional. If a sales message works in London but falls flat in Leeds, is the market wrong, or has the campaign been built too broadly? That is the problem with treating the UK as one audience. It sounds efficient, and on paper it is. One campaign. One message. One set of targets. One neat report at the end of the month. But people do not make buying decisions on paper. They make them in towns, cities, estates, shopping centres, high streets
By Debbie Shaw 8 min read

Asad Mirza

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Catherine Edwards

Catherine Edwards

Catherine Edwards is a senior journalist working for the BBC and a freelance journalist and editorial strategy consultant. She was also a former maternity cover editor for Journalism.co.uk (prior to it becoming JournalismUK)

29 posts
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Joel Bissitt

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Damian Radcliffe

Damian Radcliffe

Damian Radcliffe is the Carolyn S. Chambers Professor in Journalism at the University of Oregon. He has three decades experience as an analyst, educator, journalist, and researcher.

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John Thompson

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Mark Walker

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Journalism.co.uk

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Unknown

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Ophelia Birch

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Upstream Works & Endava form partnership to transform Enterprise CX with a new Agentic AI Experience Platform

Together, Upstream Works and Endava will deliver agentic experience orchestration, data sovereignty and flexibility, helping enterprises transform CX, improve efficiency and deliver real value. WOODBRIDGE, ONTARIO (July 29, 2026) — Upstream Works, a provider of enterprise AI-powered omnichannel contact center solutions, and Endava (NYSE: DAVA), the AI-native business transformation group, today announced a strategic partnership to launch the Upstream Works AI Experience Platform that transform
By Ophelia Birch 3 min read

Upstream Works Announces the AI Experience Platform to Power Autonomous CX and Efficient Operations

An agentic AI platform that autonomously resolves customer interactions, guides human agents in real time and orchestrates AI models within a secure, sovereign architecture, enabling organizations to deliver faster resolutions, CX transformation and higher efficiency. WOODBRIDGE, ONTARIO (July 28, 2026) – Upstream Works, a provider of AI-powered omnichannel contact center solutions, today announced its AI Experience Platform, an agentic AI platform that enables autonomous, end-to-end omnichanne
By Ophelia Birch 2 min read

Tom Rouse

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Hannah Storm

Hannah Storm

Hannah Storm is a resilience mentor, storyteller and expert in journalism safety. She is the former director of the International News Safety Institute, the Ethical Journalism Network, and the co-director of Headlines Network.

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Joseph Cummins

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Guest author

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John Mair

9 posts
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Camille Dupont

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John Crowley

John Crowley

John Crowley is an editor, trainer and consultant with 25 years of journalistic experience managing newsrooms and budgets across a variety of titles, including The Daily Telegraph, The Wall Street Journal, Newsweek, The Banker and The Irish Post.

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James Chapple

8 posts
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Bronwen Jones

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Nic Newman

Nic Newman

Nic Newman is a senior research associate at the Reuters Institute for the Journalism where he was the lead author of the flagship Digital News Report.

7 posts
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Jack Dearlove

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Jack Shepherd

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James Knight

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Shirish Kulkarni

Shirish Kulkarni

Shirish Kulkarni is an award-winning journalist, research and community organiser with more than 25 years of experience

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Michael Haddon

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Osama Gaweesh

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Kristine Lowe

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Ellie Moss

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Lewis Eyre

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Jo Healey

Jo Healey

Jo Healey is a former BBC TV journalist who has trained media teams worldwide how best to work with victims and survivors. She's authored books and UNESCO documents on covering trauma and sensitive stories in the news

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Damian Shaibi

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Iris Robin

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Clare Fisher

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Chie Elliott

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Fern McErlane

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Mykel Hutchinson

5 posts
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Sophie Aristotelous

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Dominic Gilbert

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Elena Cresci

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Nigel Brown

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Finn MacCarthy

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Caoimh McCarthy

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Hilal Seven

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Adam Levitt

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Alexander de Vivie

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Gaz Corfield

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Cristiana Bedei

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ruth morgan

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Jessica Graf

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Chris Sutcliffe

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Sam Smith

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Sandra Stoica

4 posts

Nathan Clarke

4 posts

Melissa Ittoo

4 posts

Harriet Massing

4 posts
Madeleine White

Madeleine White

Madeleine White is co-founder and editor-in-chief of The Audiencers, the B2B media for digital publishing professionals covering everything digital reader revenue, and head of international at Poool, the membership & subscription suite.

4 posts

Emma McAndrew

4 posts
Erika Marzano

Erika Marzano

Erika Marzano is an audience development manager at Deutsche Welle (DW) in Bonn, specialising in connecting newsrooms and journalists with their audiences through innovative social media strategies.

4 posts
Luba Kassova

Luba Kassova

Luba Kassova is an award-winning researcher, journalist and co-founder of audience strategy consultancy AKAS who covers equality, media, AI and social trends.

4 posts

Carlo Simone

4 posts
Corinne Podger

Corinne Podger

Corinne Podger is the training lead for Nine Publishing in Australia. She's worked in the media sector for more than 30 years as a journalist, consultant, and lecturer across more than 60 countries.

4 posts

Samuel Ketch

4 posts

Marek Miller

4 posts

Tabby Kinder

4 posts

Megan McCabe

4 posts

Naomi Owusu

4 posts

Daniele Palumbo

4 posts

Stuart Goodwin

4 posts

Alli Shultes

4 posts

Katarina Witzheller

4 posts
David Cohn

David Cohn

David Cohn is a former freelance journalist and the co-founder and chief strategy officer of Subtext, and senior director of Advance Digital, where he leads the 'Alpha Group,' an internal research and development team.

4 posts

Davet Hyland

3 posts

Donna Goddard

3 posts
Jonathan Paterson

Jonathan Paterson

Jonathan Paterson is an editorial consultant helping clients navigate the digital landscape. Formerly BBC News Head of Video (2017–2021) and part of The News Movement launch team, he also lectures at City St George’s University.

3 posts

Attiq Sadiq

3 posts

Jacqui Park

3 posts

Ellie Smitherman

3 posts

Daniel Bentley

3 posts

Romy van den Broeke

3 posts

Virginia Figuero

3 posts

Drew Sleep

3 posts