Credit: Zoriah on Flickr

Thousands of Afghan refugees are trying to rebuild their fractured lives. In the coming months, many journalists will be interviewing them as they attempt to settle in new countries.

Telling stories of people who were deeply traumatised is hard. Not only do you need to get your facts right but you also need to consider the pain your interviewee may be going through.

To help journalists work with the refugees who choose to share their difficult stories, Jo Healey, the author of "Trauma Reporting, A Journalist’s Guide to Covering Sensitive Stories" collaborated with the British Red Cross charity and trauma expert and clinician professor Stephen Regel. Together, they have produced the following tips.

[Read more: Trauma reporting: telling the stories that matter, better]

First, put yourself in the interviewee's shoes and think about the impact of losing everything: family, home, country, livelihood, belongings, money, friends and wellbeing.

Some key considerations

Fear: they may feel unsafe, fear for the family left behind, fear for the future

Extreme anxiety: the scaffolding of their lives has been destroyed, all is uncertain

Guilt: they have survived, others may not

Trust: a sense of betrayal by people, systems and officials

De-humanised: some describe this as the worst of feelings

Before the interview

Connection: acknowledge what they are going through. Sit and chat with them with warmth and humanity. Trauma affects people in different ways, make no assumptions about how you think they should respond.

Honesty: be clear about who you are, where you are from, why you would like to talk to them. If it helps, share images of your publication or output. Avoid implying your piece will help them.

Consent: be clear about what they are agreeing to, talk through any potential risks. Manage expectations carefully around where your material may be seen or heard, how it may be used, particularly if it will stay online. Always respect anonymity.

Compassion: treat them with dignity, respect, tact, courtesy and care. Be mindful of your body language, be open and unthreatening. Sit at the same level.

Control: think about how you can give people, disempowered through trauma, some control over the way you are working with them. Involve, explain and listen to their opinions. Let them choose the location, who they want to be present. They may not wish children to listen in.

Cultural considerations: is there anything you can do to make the interaction more comfortable for them?

The interview

If you are communicating through an interpreter, direct your attention to your interviewee – though it may feel less intimidating to scan your gaze between the two.

Give them an idea of what you may like to ask, reassure them they only have to answer what they want to answer. Be clear when you are recording.

Trauma can distort thoughts and recall, take your time and allow for this - Ask clarifying questions ‘can you tell me more..’ ‘what happened after..’

Trauma is exhausting, allow breaks. Ground yourself, you may be affected too.

Keep your questions open and unchallenging. Listen rather than talk. A useful question may be: ‘can you help me understand what this journey has been like for you/and your family as it will be helpful for others reading/listening/ watching this to understand what you have experienced.’

If people break down, sit quietly, ask if they may like to take a moment and be guided by them around whether they wish to carry on

After the interview

They may feel gratitude and overshare, so check they are ok for you to use what they have told you. Involve them in the piece. Be protective of their safety. Any concerns around risk, check with them and the relevant organisation.

Thank them. It may be useful to learn the word for thank you in Dari and Pashto.

Avoid offering solutions. The best you can do is to do a good job of telling their story.

Check facts carefully. Avoid sensationalising their account. Be clear on terminology around refugees and asylum seekers.

Let them know what will happen next and where their story is likely to appear. Let them know who to contact if they have any worries about the interview including what they have said.

Look after yourself. These can be tough stories to cover. Speak to someone you trust soon after the interview. Talk it through.

More resources

If you want to learn more about the topic, follow an online panel discussion on Tuesday 12 October 2021, between 4 and 5pm, as part of the One World Media Global Reporting Summit. The discussion features Jo Healey; this year’s One World Media Refugee Reporting Award winner Nadja Drost; Channel 4 News home affairs correspondent Darshna Soni; and a member of the Voices Network - a collective of refugees and people seeking asylum who are experts by experience who will share good and bad experiences of what it is like to work with journalists.

Jo Healey is a senior journalist, founder of Trauma Work, and author of "Trauma Reporting, A Journalist’s Guide to Covering Sensitive Stories". She developed and introduced the BBC’s in-house Trauma Reporting training.

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