As technology changes almost daily and sales processes adapt and evolve, businesses need more than intuition; they require precise tools to chart their course and measure their progress because what gets measured drives success.  

Credico explores five key metrics essential for evaluating sales performance and increasing growth.

1. Conversion rate: 

At the heart of any sales operation lies the conversion rate - the percentage of leads or prospects that ultimately translate into paying customers. This metric can be a barometer of your team’s effectiveness in turning interest into tangible results. By analysing conversion rates, businesses can identify areas for improvement in their sales processes, such as:  

  • Refining pitches 
  • Optimising follow-up strategies 
  • Enhancing product/service offerings to better meet customer needs 
  • Optimising sales technology 
  • Improving sales communication 

2. Sales velocity:

Sales velocity measures the speed at which deals move through your sales pipeline, from initial contact to closure. It’s not just important to close deals. It’s vital they are closed efficiently!

A high sales velocity indicates a streamlined and effective sales process, whereas a sluggish velocity may signal bottlenecks or inefficiencies that need addressing. By monitoring sales velocity, businesses can identify choke points and implement strategies to accelerate deal progression, ultimately boosting revenue generation.

3. Customer acquisition cost (CAC):

While acquiring new customers is vital for growth, it’s equally important to understand the cost associated with each acquisition. Customer acquisition cost (CAC) quantifies the resources - financial and otherwise - invested in acquiring a new customer. By comparing CAC to customer lifetime value (CLV), businesses can gauge the sustainability and profitability of their customer acquisition efforts. A lower CAC relative to CLV indicates healthy margins and efficient resource allocation, whereas a high CAC may necessitate adjustments to marketing or sales strategies.

4. Average deal size:

The average deal size provides insights into the value of your sales transactions. Tracking this metric over time allows businesses to assess the effectiveness of their pricing strategies, identify opportunities for upselling or cross-selling, and tailor their offerings to maximize revenue potential.

When businesses understand the factors influencing deal size variation, sales teams can focus their efforts on exactly where it matters.

5. Sales win rate: 

The sales win rate measures the percentage of deals won relative to the total number of opportunities pursued. It’s a reflection of your team’s expertise in competing in the market and securing business against competitors.

A high win rate indicates strong sales performance and market competitiveness, while a low win rate may signal shortcomings in sales strategy, product positioning, or competitive differentiation.

When you examine win rates across various segments or territories, you uncover valuable insights that guide teams to refine their tactics and boost success rates. In the end, driving growth and ensuring lasting success demand a proactive mindset.

You will gain invaluable insights into your sales game by keeping a keen eye on metrics like conversion rate, sales velocity, customer acquisition cost, average deal size, and sales win rate. This understanding helps you discover areas for improvement and fine-tune your strategies to gain maximum revenue potential and leave a lasting mark on the market.

Contact Credico today to find out how we can support your business.


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About Credico

Credico is a sales outsourcing company that has been in operation since 1991. It specialises in providing sales solutions for Fortune 150, mid-market, and non-profit organisations. Its approach combines face-to-face interactions with innovative technology applications to build strong customer relationships and maximise impact

For more information about Credico and its services, FAQs and contact information are available on its website.

Contact Name:
Debbie Shaw
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